Five Things We the Church Should Know about Technological Change (2 of 5): Technology Creates Winners and Losers

This post is part 2 of 5 in a series exploring the implications of Neil Postman’s Five Things We Need to Know About Technological Change for the Christian community.

  1. Technology is Always a Trade-Off

2. Technology Creates Winners and Losers

Britannica KidIf you are a child of the 80s or early 90s, you might remember commercials with a geeky kid promoting Encyclopedia Britannica. It turns out that not only was the kid a “geek,” but he was also part of a group of “losers” in the game of technological progress.

In part 1, we saw that technology is always a trade-off of advantages and disadvantages. The second thing we need to know about technological change is that those trade-offs are never evenly distributed among the population. For every new technology, some people benefit greatly, but often that benefit is at the expense of others.

Today, Google is now a multi-billion dollar company while Britannica is almost completely forgotten. Looking back, when the automobile was invented, car makers profited, while blacksmiths were left behind. Further back, the printing press made printers rich and copiers obsolete.

Winners and Losers in the Church

While the prior topic of “trade-offs” was more abstract, the concept of “winners and losers” deals with real people’s lives. Here are just a few places where technology creates winners and losers within ministries and churches.

Ministry Staffing

  • Speakers: The communication technology of the 20th and 21st centuries first enabled the large church and now has blossomed into today’s video and internet campuses. These technologies have tended to enable popular speakers with large budgets to be “winners,” while those speakers whose skill may need more time to develop tend to be on the losing end.
  • Technical Staff: People like me, those with specialized technical knowledge (web design, video production, programming, etc.) now have very prominent roles in churches and ministries. Compare the ratio of technical to non-technical staff of a church today with the same one 40 years ago, and you’ll see some clear “winners.”

The point here is not to be critical of video campuses or technical workers in ministries. Personally, I think it’s amazing that churches are hiring members of the body of Christ with technical and artistic skill, and I love that art and beauty are again being valued. Just yesterday, I received an encouraging email from a deaf woman who found that DTS was the only seminary she could find with online education technology supporting the hearing impaired. I wrote the software for this, and I’m glad that she and I are “winners.”

However, for all those positives, we must remember that there are real people who come out on the losing end of technology at times. For example, in the recent economic downturn, my employer Dallas Seminary, had to reduce some of its staff. My job and department were not affected, but many non-technical personnel were let go. Sadly, in this case, there were clear winners and losers. I found myself wondering,

“If my job stability were on the basis of the requirements of a elders and deacons in 1 Timothy and Titus rather than my specialized technical knowledge, would I still be employed?”

Snap!

The Believing Community

Beyond the staffing of ministries, the people in our churches are affected by the technology we employ which has the possibility of segmenting them into groups:

  • Young and old: When a church adopts technology, it is also appealing to a certain audience. In most cases, a high-tech church will appeal more to the young and less to the old. Of course, we are commanded to reach the young, and their language and culture is technological, so we must speak that language. However, in our attempts to minister to the young, we must not neglect the older, much wiser saints who Paul said should be guiding us young folk (Titus 2). If our high-tech ways reach only the young, while alienating the old, we will lose out on their wisdom. Then everyone is a “loser.”
  • Rich and poor: Technology does not just separate the old from the young, it can also separate the rich from the poor. For all of our talk of being culturally relevant with the latest and greatest video and internet equipment, we rarely hear of anyone wanting to be culturally relevant to the poor and lo-tech. For me, that would be following Jesus a little too closely!
  • Outside the Church: Finally, we need to be sensitive to the technological shifts happening outside the walls of our churches. Right now, autoworkers in Detroit are suffering, as are financers in New York and assembly line workers in China. As we look around and see technological change, often enjoying cool new gadgets, we need to remember that there is someone out there on the losing end who may be in need the love of Christ.

It would be a mistake to conclude that we should reject or run from technology because it can create “winners” and “losers.” Instead, we ought to recognize that technology is not perfect and that for all its good, there is a cost to using it – sometimes that cost is in persons. Hopefully, by understanding these technological times we can guard against pride in our devices and skills and be more aware of those in need of the love of Christ.

Do you have thoughts on how you’ve seen some benefit from technology more than others within ministries? How do you attempt to balance this in your own ministry?